Question 1

Can the product be customized according to specific needs?

Accepted Answer

Yes, we provide customization services.  We can adjust product parameters (such as formula, concentration, and pH value) according to customer requirements to meet special process or performance needs;  we also offer customized packaging and OEM/ODM services.  For customized products, it is necessary to communicate the specific specifications and dosage requirements with our technical team in advance.

Question 2

What is the minimum order quantity (MOQ)?

Accepted Answer

The MOQ for standard products is 200 kg (for liquid products).  For customized products, the MOQ may vary, and specific details can be negotiated with the sales team.

Question 3

How soon can the goods be shipped after the order is confirmed?

Accepted Answer

For standard products, shipment is usually arranged within 3-5 working days after the order is confirmed and the advance payment is received.  For customized products, the production cycle is generally 7-15 working days, depending on the complexity level.

Question 4

How to ensure the stability of product quality?

Accepted Answer

We have established a comprehensive quality control system, with strict monitoring processes covering raw material procurement, production process, and finished product inspection. Each batch of products undergoes laboratory testing to ensure that all indicators meet the standards, and samples are retained for at least 12 months.

FAQ

FAQ Classification

Q Can the product be customized according to specific needs?

Q What is the minimum order quantity (MOQ)?

Q How soon can the goods be shipped after the order is confirmed?

Q How to ensure the stability of product quality?

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